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Our Company structure enables us to provide a full range of services with a Team Leader appointed to each of the divisions of the firm:
Kingswood Investigations’ Executive Director Mr. Harry Klavins oversees the total operations of the firm.
Mr Klavins was appointed to the Administrative and Disciplinary Division of the District Court of South Australia as the Industry Assessor under the Security and Investigations Agents Act, 1995, by the Attorney-General of South Australia.
Recent addition to the Kingswood Investigations growing team is Mr Mike Duncan, who boasts 20 industry experience. He is able to provide our staff with an ‘insiders’ knowledge of the insurance industry, hence our staff can more easily adapt to clients’ needs.
Mr. Bussenschutt has 20 years experience as a surveillance operator and department manager and therefore he is qualified to advise clients on their surveillance needs.
Our Senior investigators have a variety of general and specific skills when it comes to investigating workers compensation claims including; compensable disability, motor vehicle accident, worker under the Act, death, misconduct, stress, recovery potential (liability), territoriality etc., as well as suspected fraud related matters.
Kingswood Investigations’ surveillance operators are accredited to conduct investigations and through their individually varied experience and skills, have developed high levels of expertise in this field and regularly enjoy success in this area.
Kingswood Investigations’ business structure has developed into its current form over the last few years; giving us stability and strength that enables us to conduct
business with a corporate mind set without diminishing in any way our small to medium business mentality and personal, professional service delivery.
Personal Referrals: Kingswood Investigations’ is proud of the fact that many of our investigators and surveillance operators receive personal request referrals from claims agent case managers, exempt employers and Compliance and Investigation officers. This is testament to the quality of staff employed by Kingswood Investigations and the reputation individuals have established by their performance within the investigation industry in South Australia.
Quality of Staff: As alluded to above, Kingswood Investigations boast the highest calibre of employee; from our management team through our factual investigators and surveillance operatives to our admin support staff and typists.
This has been and continues to be a priority of Kingswood Investigations, to ensure we attract the best possible staff, that will continue to deliver the highest possible quality of service.
Diversity: Kingswood Investigations’ staff have extensive experience dealing with people of varying nationalities, ages, disabilities, cultures, religious persuasion etc. We pride ourselves on the professionalism with which our staff treat all manner of people; showing respect, honour and equality without fear or favour regardless of race, sex, religious persuasion, disability etc. – in accordance with the Kingswood Investigations’ Code of Conduct.
Communication: Kingswood Investigations believes that communication is paramount to any successful investigation, factual or surveillance. With this in mind we have established set procedures to ensure that clients are updated daily as to the progress of any referred investigation.
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